What Voyse Intelligence does
Most people decide whether to apply on things a job advert never tells them: what the shift pattern really is, whether the parental leave is any good, whether anyone with their background has done this job here. Voyse Intelligence answers those questions — from what you have written and approved — whenever someone thinks to ask.
Candidates who get a straight answer apply for the right reasons, and stop applying for the wrong ones. Your team stops answering the same question by email for the fiftieth time. And where you have no answer, you find out which question it was, so you can write it once for everyone.
The assistant
You build an assistant and put it where candidates already are — on your careers site, or behind a link you can share. Candidates ask it about the role, the team, shift patterns, parental leave, whatever matters to them, and it answers.
It answers only from what you've given it. There is no general knowledge and no guessing: if you haven't covered something, the assistant says so rather than inventing an answer, and offers your hiring team's contact address instead. That's the trade — you decide what it can say, so it can't say anything you wouldn't.
Your knowledge base
Everything the assistant can answer from lives in your knowledge base. You add material by handing over documents you already have — a policy, an FAQ, a handbook section — and approving the entries Voyse pulls out of them. See Build your knowledge base.
You can also add profiles of the people a candidate would meet, and point entries at particular roles, locations or departments when something is only true of one team.
What candidates asked
When your assistant comes up short, that is worth knowing — not as a record of who asked what, but so the answer can exist next time. Voyse groups those questions into gaps by topic, ordered by how often each one comes up, so the answer that most candidates are missing is at the top of the list.
Closing a gap is a short loop: read what was being asked, write the answer, and the gap closes itself. See Answer the questions candidates keep asking.
You see topics, not people. Gaps are themes with a count against them. Questions flagged as identifying the person asking, or as touching something sensitive, are not quoted back to you at all. The purpose is to tell you which answer is missing, never who wanted it.
The rest of it
- Media and content hold the photos, videos and blocks that make answers richer than plain text.
- Intelligence shows the patterns across roles and over time — which subjects candidates care about most, so you know what to say more about.
- Integrations connects your applicant tracking system, so live roles and applications flow in without anyone copying them across.
Where to start
If your account is new, work through Get set up in order — an assistant with no knowledge behind it has nothing to say. If someone else has already set yours up, Find your way around is the faster read.